About Us

MISSION STATEMENT


It is our Mission at Seat n Sleep to deliver to the community a refreshing and unique experience of retail home furnishings focused on building relationships with our customers and helping them create a beautiful and comfortable home with our products. We will provide a great value and selection of mattresses and furniture in order to engage each individual guest with customized solutions. We are committed to offering a “WOW” experience by developing a network of high-integrity industry suppliers and creating a fun team-achievement and goal-oriented work environment where our employees can service our customers with a non-pressure attitude and prompt dedicated service.


Guest Service Information


Satisfaction Guarantee-Furniture

We want all of our guest’s furniture selections to be the right choice, and your satisfaction is very important when considering investments in your home.  Seat n Sleep’s sales staff is committed to providing the best possible guidance in your furniture selection process, but mistakes can happen.  We offer for all purchases a 72 hour no-questions-asked cancelation period.  In addition, if when your furniture purchase is delivered/picked-up and the items do not fit, match, or are not perfect for your home you may return your product within 2 days for exchange or refund. CLICK HERE FOR MORE INFORMATION.

 


Comfort Guarantee-Mattresses

As Adam always says: “Your mattress is the MOST IMPORTANT thing you own!”, and most people would have to agree, a good nights’ rest is priceless.  Seat n Sleep’s sales staff will not only take time to find the perfect mattress for each guest, we will guarantee it!  We offer a 60 night exchange on all premium mattress sets we sell.  It is recommended to experience your new mattress set for a minimum of 30 nights in order to allow your body to adjust to the new proper support.  Please note this is a comfort guarantee for exchange only, no returns for refund on mattress purchases.  There is no cost for the service, however the purchase of a mattress protector is strongly recommended as any soils/stains will void this guarantee and also your warranty.  Mattresses are personal use products, and we will not resell any returned mattresses to any guest.  However, if the mattress you selected is not right for you, we will exchange it for a new one and donate the returned product to a non-profit organization.  You only have to pay the difference/receive store credit for any price difference; delivery fee will apply if original purchase was picked-up (one exchange allowed).


Delivery/Pickup Information

Seat n Sleep offers either customer pickup or in-home delivery for your furniture and mattress purchases, and there are a few things to consider when you make your choice.  We offer a convenient on-sight warehouse at our Portage store, and Seat n Sleep has one of the area’s largest in-stock inventories of sofas and mattresses in Southwest Michigan.  We will, for your convenience, hold any products for up to 90 days from the purchase date to accommodate future move-in dates, or the completion of home remodeling projects at no charge (orders not picked-up/delivered beyond 90 days subject to a 25% restocking fee).*click here for more information 

Customer Pickup 

Products will be provided in original factory packaging, any required assembly is your responsibility.  Please inspect all items before accepting the merchandise, and concealed damage or defects must be reported to the store within 48 hours for remedy.  Our staff will help load your items, but Seat n Sleep is not responsible for any damage/injury to you, your property, or the merchandise from loading, transportation, or installation into your home.  Returns/exchanges on picked-up merchandise are required to be in the same new-condition as when they were received.  Warranty/service on picked-up products may either require you to transport a product to our warehouse or pay for in-home service.

Delivery

Yes we charge for delivery, as it is a service Seat n Sleep offers, which is not built into our low prices.  Furniture and mattresses are generally large, heavy and hard to transport.  Seat n Sleep offers in-home delivery as a service for all of your purchases.  We currently charge $49.99 for mattresses only, and $89.99 for furniture in our normal delivery area.  Mattress removal/disposal service is available.  Our normal delivery area is 25 miles from any of our retail store locations; however we will deliver up to 150 miles away—please contact a store for rates and schedule availability.  Some perks to purchasing this service include: full assembly and installation of all items purchased in your home, 1 year free in-home service calls for any warranty concerns (*please click here to read about our warranty disclosure)and no charge for warranty/satisfaction guarantee exchange.  Please note that we offer same day delivery on many of our products so we ask that you to be prepared for your delivery appointment in order for our distribution team to meet these scheduling demands.  We schedule a 4-hour window for all deliveries, and our team will call to confirm your appointment when in route.  Please have the room ready for your new merchandise.  No COD’s are accepted from our delivery team, all payments must be made prior to delivery appointment.  When your new products arrive, please inspect all items for defects or damage, any items not satisfactory should be refused and noted on your delivery receipt.


Seat Express/Sleep Express

“Buy it today, have it tonight! With Seat n Sleep Express!”  That’s right Southwest Michigan, Seat n Sleep now offers this exclusive and incredible service—SAME DAY DELIVERY!  This is available on any in-stock living room and/or mattress in-store purchases made Tuesday-Saturday by 4pm (weather permitting, routing based on demand and geographic location—please ask your sales consultant for more details, available for normal delivery area, standard rates apply).


Warranty Disclosure

Manufacture warranties protect the consumers from product defects.  Defects should be reported to our store promptly for remedy-such remedy is bound by issuer’s policies—Seat n Sleep makes no warranty beyond what is contained in writing, and will advocate your warranty claim with the manufacture on your behalf as a courtesy.  We offer mattress protectors and furniture care protection/service plans in order to provide additional value and benefits to your purchase and should be considered prior to receiving merchandise.

Manufacture warranty information is made available for each of our partner venders when you receive your merchandise and/or via their respective websites, and will vary based on each specific brand.  Generally, these warranties will cover defects in workmanship and materials used in the production of their products.  Careful choice is recommended when purchasing furniture and mattresses with regards to its intended use, purpose and utility.  All of our partner venders are reputable manufactures and distributors—and all excel as leaders in our industry for their product quality, value, customer service and dedication to you the consumer.  Although unfortunate circumstances do happen in our homes such as unintentional damage and/or excessive wear and tear, please respect the intended purpose of a manufacture warranty and of our service department’s role in providing the very best after-the-sale service we can possibly provide.


Warranty Service-Furniture

Seat n Sleep offers a 1-year Free in-home service call program to any purchases made at our store through our furniture in-home delivery service program.  All furniture purchases you make along with purchasing our low priced in-home delivery service, in our normal delivery area (within 25 miles of any store) qualifies!  If you have any concerns with any of your qualified purchases (except for fabric protection issues, click here), within one year after delivery, regarding any manufacture defects or proper installation, simply call our store to set up your no-charge service appointment (scheduling will be usually next day Tuesday-Saturday, with a 4-hour window).  Our service team will inspect the products and collect information for your claim, conduct on-site repairs when possible or pick up the affected product for off-site repair or replacement.  Again, this service is limited to defects in material/workmanship whereby governed by the manufacture’s policies, and at your exclusive remedy, we will repair or replace, at the producers option, your furniture.  Any damage to furniture, beyond reasonable wear and tear, caused by improper use, misuse or neglect cannot be covered for free service/replacement.

Picked-up merchandise may be brought to our warehouse for all warranty service related repairs/exchanges covered by the manufactures warranty for a period of one year from original pick-up date.  Our in-home service call program is available for picked-up merchandise at our current delivery rate, currently $89.99.

Limited services repairs, outside of warranty defects, are available through our service department for a fee.  The availability and fee rate will vary based on individual situation, but quotes are free of charge to our guests.  Repairs beyond our abilities will be referred to an independent company.  Call our service department for further information.


Fabric/Furniture Protection Programs

Ultra Shield is the administrator of your Lifetime Fabric Protection Warranty or your Total Care Protection Program.  Please review the warranty paperwork, as it identifies all of the specifics on coverage, exclusions and services offered.  CLICK HERE FOR THEIR WEBSITE AND CONTACT INFO/OR TO REGISTER YOUR WARRANTY.

Four Important Tips from Seat n Sleep

  1. After purchasing Ultra Shield products, register your warranty immediately, review the warranty terms, and maintain a file with all original paperwork.
  2. If a covered accident occurs, call within 5 days
  3. Don’t try and self-treat affected area with any chemicals
  4. Know what happened, only covered stains/causes will have valid claims

Our staff is available for any additional questions or concerns.


Mattress Warranty

Our preferred supply partner for mattresses is Englander Bedding-Midwest factory.  Your new mattress/foundation comes furnished with a warranty and care card affixed to the side.  Please review the warranty terms and conditions, as well as the care instructions for your new bedding purchase.  A few notes from Seat n Sleep:

  1. Please consider purchasing a mattress protector, as any stains to the cover of a mattress will void the warranty on it, due to federal health regulations.
  2. Your new mattress should be rotated at least every 6-months to even out wear, a good way to remember is daylight savings time begin/end… spin your clock and spin your bed!
  3. Heavier full size sets, and all queen or king size sets need center supports.
  4. Although we sell mattresses without box foundations, improper placement of a new mattress on older box springs or other inadequate foundations will void warranties, please ask your sales consultant for more details.
  5. EXPECT slight body impressions!  That is the sign of a mattress breaking in, its huge impressions (over 2’’) you should be concerned with.

If you feel you have a warranty concern, please contact our store to set up a service call.  We will offer, to all valid warranty claims, replacement service though the manufacture on your behalf, as per their policies.  No charge for any mattress service call in our normal delivery area.  No delivery charge for warranty replacement for any mattress/box foundation which was delivered.  Pickup mattress warranty exchanges can be made, after authorization from service department, at our warehouse, or delivery service for exchange can be purchased for $39.99.


Layaway Program

Although we offer great flexible finance programs at Seat n Sleep, sometimes on-hand cash is a more attractive option to make your furniture or mattress purchase.  We get it, mattresses and furniture are large ticket purchases, and it may not be preferred to “charge it”, or it can be hard to “save for it” or “I really want to lock in this sale price”—we listened.  LAYAWAY!  Yes, we do layaway!  Here is how it works:

  1. Your initial deposit is only 25% of the purchase price.
  2. You have a 90 day term to complete the purchase (take delivery or pickup, past due accounts are subject to cancelation and will be charged a 25% restocking fee).
  3. Sale prices are locked-in, you get to take advantage of the “deal”.
  4. Clearance items are not eligible, but hey all sale prices are!
  5. Reserved stock is guaranteed when a 50% deposit is reached
  6. You have a 72-hour no-questions-asked refund privilege
  7. You can make changes to your layaway, but the initial 25% deposit, after 72 hours, is only transferable not refundable. (Please note that we are holding your layaway purchase at no charge, but this service is intended for guests serious about purchasing their furniture or mattress.  We require financial commitments from our guests in order to hold your furniture, if you are not comfortable with these terms please do not use this program).


More Information

Satisfaction Guarantee-Furniture 2-day exchange/refund is limited to non-special order purchases that are completed within 30 days of initial purchase date.  Purchases, including layaways, with completion dates exceeding 30 days from the initial purchase date will qualify for satisfaction guarantee for exchange, but will be subject to a 25% restocking fee for return/cancelation.  Special order merchandise requires a 50% down payment prior to ordering, and 50% of the purchase price of any special purchase product is transferable, but not refundable under our Satisfaction Guarantee-Furniture/Satisfaction Guarantee-Mattresses.  Clearance merchandise and floor sample purchases are not eligible for our layaway program, as these items must be paid for in full and are sold “as-is”.  Mattress/pillow protectors, linens, pillows and/or soiled or damaged merchandise cannot be returned or exchanged.  Delivery fees, after preformed are non-refundable.  All refunds will be made within 7 business days via corporate check for cash/check transactions and refunds to credit cards/finance programs must be issued to the same account originally charged.  Please note shipping timelines for special orders and/or backordered merchandise are estimations and cannot be guaranteed by Seat n Sleep.  Any discontinued and/or backordered merchandise exceeding 10 weeks will be granted a full refund.  Commercial use of products voids all warranties, with the exception of our commercial lines of furniture explicitly sold to commercial entities.  These store policies we hope provide the very best terms and conditions for all of our guests, and they may be modified in order to improve customer service without notice.