Guest Service Information

• Delivery/Pickup Information

• Furniture Satisfaction Guarantee

• Mattress Comfort Guarantee

• Warranty Disclosure

• Warranty Service-Furniture

• Fabric/furniture Protection Programs

• Mattress Warranty

Seat n Sleep has one of the largest in-stock inventories in Michigan, with nearly every item we sell available in our local warehouse!  We offer either customer pickup or delivery options for your furniture and mattress purchases.  We can hold any products for up to 45 days from the purchase date (or the date your sales order becomes available, whichever is later), to accommodate future move-in dates, or the completion of home remodeling projects.  A 15% restocking fee can apply for held purchases that are canceled more than 14 days from this date and would be deducted from a refund.  We want to be able to address the needs of everyone and the flexibility needed for special circumstances where planned timelines of moving or remodeling don't proceed as planned.  Please allow us the chance to address any concerns if your timeline plans for your new furniture and/or mattress change so we can work on a solution.*click here for more information

Free Customer Pickup

Most of our furniture is stocked in our Schoolcraft Distribution Center and will be transferred to our store location for pickup orders (we transfer Tuesday-Saturday including Same-Day Pickups for purchases made by 3pm).  Our extensive mattress inventory is stocked at our retail location warehouse and can be picked up when purchased.  Products will be provided in original factory packaging, any required assembly is your responsibility.  Please inspect all items before accepting the merchandise, any concealed damage or defects must be reported to the store within 48 hours for remedy.  Our staff will help load your items, but Seat n Sleep is not responsible for any damage/injury to you, your property, or the merchandise from loading, transportation, or installation into your home.  Returns/exchanges on picked-up merchandise are required to be in the same new-condition as when they were received.  Warranty/service on picked-up products may either require you to transport a product to our warehouse or pay for in-home service.

Same Day Delivery

Free Delivery

Furniture and mattresses are generally large, heavy and hard to transport.  Seat n Sleep offers FREE regional curbside delivery as a service for all of your purchases.  We will bring all items in original factory packaging and place them anywhere outside your home or in your garage, any required assembly is your responsibility.  Our regional delivery area is 30 miles from our retail store (Zone 1); we also offer extended distance delivery up to 120 miles away with rates starting at only $79—please contact our store for rates and schedule availability.  Free delivery route options will be provided at the time of purchase.  Same day and/or preferred day curbside delivery options available for our zone 1 area for only $69.

White Glove Delivery

This is a full-service option for our customers.  Your furniture and mattresses will be delivered to your home and carried to the room of choice and professionally assembled, and we take all packing debris away.  This service is $169 in our regional delivery area (Zone 1: up to 30 miles from our retail store); we also offer extended distance white glove delivery up to 120 miles away with rates starting at only $189—please contact our store for rates and schedule availability.  Our white glove delivery option also includes an additional benefit for no-charge in-home service repairs and/or delivery service for authorized warranty exchanges for up to 1 year from original delivery date. 

Please note that we offer same day delivery on many of our products, so we ask that you to be prepared for your delivery appointment in order for our distribution team to meet these scheduling demands.  We schedule a 6-hour window for delivery routes (usually 10a-4p), and our team will call to confirm your delivery the morning of your scheduled day with a 1-hour window of their estimated arrival time.  We place a second call when in route to your home from the last stop before yours to keep you informed.  If you cannot be home for your delivery time slot, please call the sales team to reschedule to a different day or route as the delivery team cannot alter their itinerary.  Please have the room ready for your new merchandise for white glove deliveries.  For liability reasons, our delivery teams are not permitted to move or remove your existing furniture or mattress from your home and cannot install wall art or install electrical fixtures. Curbside delivery routes are one-man teams and cannot carry products upstairs or into your home, please have help when they arrive to get your items in your home.  Please note out-of-box items like floor samples cannot be delivered via curbside service.  Someone 18 years or older must be present for all deliveries.  No COD’s are accepted from our delivery team, all payments must be made prior to delivery in-store only.  When your new products arrive, please inspect all items for defects or damage, any items not satisfactory should be refused and noted on your delivery receipt.  Returns and/or exchanges after products have been delivered will be offered according to our company Furniture Satisfaction Guarantee/Mattress Comfort Guarantee explained on this page and will incur a transport fee of $169+; unless the return or exchange is for damaged or defective issues noted and refused at the time of your delivery or in the case of concealed damage/defect provided it is reported to the store within 48 hours of receipt.  Damage/defects reported beyond 48 hours of receipt will be handled through our manufacture warranty procedures and transportation cost may apply if white glove delivery service was not purchased for the item. 

We want all of our guest’s furniture selections to be the right choice, and your satisfaction is very important when considering investments in your home. Seat n Sleep’s sales staff is committed to providing the best possible guidance in your furniture selection process, but mistakes can happen.  We offer for all purchases, (excluding special orders) a 14 Day no-questions-asked cancelation period on uncompleted sales orders.  After your furniture purchase is delivered/picked-up and the items do not fit, match, or are not perfect for your home you may return your product within 5 days for exchange or refund (see exceptions below under "More Information").  A fee of $169 (or what the applicable white glove delivery fee would be for your home location) will apply for returns/exchanges via our delivery service.  Re-delivery for damaged/defective or incorrect merchandise will not have any additional fees provided that they are reported to our store within 48 hours of receipt.  All store pick-up merchandise must be brought back to the store by the customer for either return or exchange within 5 days from when it was picked-up, or delivery service can be purchased for the return/exchange.  Please carefully review sales orders with your sales consultant when you are making purchases and verify that all items contained in the sales order are complete and accurate.  CLICK HERE FOR MORE INFORMATION.

As Adam always says: “Your mattress is the MOST IMPORTANT thing you own!”, and most people would have to agree, a good nights’ rest is priceless.  Seat n Sleep’s sales staff will take the time to find the perfect mattress for each guest, and we will guarantee it!  We offer a 60-night Comfort Guarantee on all premium mattresses we sell.  It is recommended to experience your new mattress for a minimum of 30 nights in order to allow your body to adjust to the new proper support.  This is a comfort guarantee is for a one-time exchange only for a same-size mattress purchased at our store.  We do not offer a return for refund option on any mattress purchase.  There is no cost for the service, however the purchase of a mattress protector is strongly recommended as any soils/stains will void this guarantee and also your warranty.  Mattresses are personal use products, and we will not resell any returned mattresses to any guest.  However, if the mattress you selected is not right for you, we will exchange it for a new one and donate the returned product to a non-profit organization.  You only have to pay the difference/receive store credit for any price difference on the mattress re-selection; delivery fee will apply if it is needed for the exchange.

Manufacture warranties protect the consumers from product defects.  Defects should be reported to our store promptly for remedy-such remedy is bound by issuer’s policies—Seat n Sleep makes no warranty beyond what is contained in writing, and will advocate your warranty claim with the manufacture on your behalf as a courtesy.  All warranty periods begin from date of original purchase of any product, service repairs and/or replacements, if issued, do not start a new warranty period.  We offer mattress protectors and furniture care protection/service plans in order to provide additional value and benefits to your purchase and should be considered prior to receiving merchandise.

Manufacture warranty information is made available for each of our partner venders when you receive your merchandise and/or via their respective websites, and will vary based on each specific brand.  Generally, these warranties will cover defects in workmanship and materials used in the production of their products.  Careful choice is recommended when purchasing furniture and mattresses with regards to its intended use, purpose and utility.  All of our partner venders are reputable manufactures and distributors—and all excel as leaders in our industry for their product quality, value, customer service and dedication to you the consumer.  Although unfortunate circumstances do happen in our homes such as unintentional damage and/or excessive wear and tear, please respect the intended purpose of a manufacture warranty and of our service department’s role in providing the very best after-the-sale service we can possibly provide.

Seat n Sleep offers a 1-year Free in-home service call program to any purchases made at our store through our furniture in-home delivery service program.  All furniture purchases you make along with purchasing our low priced in-home delivery service, in our regional delivery area (within 30 miles of any store) qualifies!  If you have any concerns with any of your qualified purchases (except for fabric protection issues, click here), within one year after delivery, regarding any manufacture defects or proper installation, simply call our store to set up your no-charge service appointment (scheduling will usually be on Thursdays). Our service team will inspect the products and collect information for your claim, conduct on-site repairs when possible or pick up the affected product for off-site repair or replacement.  Again, this service is limited to defects in material/workmanship whereby governed by the manufacture’s policies, and at your exclusive remedy, we will repair or replace, at the producer's option, your furniture.  Any damage to furniture, beyond reasonable wear and tear, caused by improper use, misuse or neglect cannot be covered for free service/replacement.  Please note that cushions on upholstery products will soften naturally with use, and this should be considered normal wear and tear and not a loss in resiliency or a manufacture defect. 

Picked-up merchandise may be brought to our warehouse for all warranty service related repairs/exchanges covered by the manufactures warranty for a period of one year from original pick-up date.  Our in-home service call program is available for picked-up merchandise at our current delivery rate, currently $169 in our regional delivery area or our current extend distance rate.

Limited services repairs, are available through our service department for a fee for non-manufacture defects or for product issues arising after a period of 1 year from delivery/pick-up date. Many of our products have warranty coverages beyond a period of one year for components; such coverage though does not include transportation or labor.  Seat n Sleep offers labor service at our option, and transportation as explained above as part of our customer service to you our customer.  The availability and fee rate for additional services will vary based on individual situation, but quotes are free of charge to our guests.  Repairs beyond our abilities will be referred to an independent company.  Call our service department for further information.

ServeCo North America is the administrator of your Lifetime Fabric Protection Warranty or your Pet VIP Total Care Protection Program.  Please review the warranty paperwork, as it identifies all of the specifics on coverage, exclusions and services offered.  The contact phone number to report any claim is 1-800-866-9636.

Four Important Tips from Seat n Sleep:

1. After purchasing ServeCo products, review the warranty terms, and maintain a file with all original paperwork.
2. If a covered accident occurs, call within 30 days
3. Don’t try and self-treat affected area with any chemicals
4. Know what happened, only covered stains/causes will have valid claims

Our staff is available for any additional questions or concerns.

Your new mattress/foundation comes furnished with a warranty and care card affixed to the side.  Please review the warranty terms and conditions, as well as the care instructions for your new bedding purchase.  A few notes from Seat n Sleep:

1. Please consider purchasing a mattress protector, as any stains to the cover of a mattress will void the warranty on it, due to federal health regulations.
2. Your new mattress should be rotated at least every 6-months to even out wear, a good way to remember is daylight savings time begin/end… spin your clock and spin your bed!
3. Heavier full size sets, and all queen or king size sets need center supports.
4. Although we sell mattresses without box foundations, improper placement of a new mattress on older box springs or other inadequate foundations will void warranties, please ask your sales consultant for more details.
5. EXPECT slight body impressions!  That is the sign of a mattress breaking in, its huge impressions (over 2’’) you should be concerned with.

If you feel you have a warranty concern, please contact our store to set up a service call.  We will offer, to all valid warranty claims, replacement service though the manufacture on your behalf, as per their policies.  No charge for any mattress service call in our regional delivery area.  No delivery charge for warranty replacement for any mattress/box foundation for any authorized replacement claims made within one year of original delivery/pick up date, white glove delivery fee applies to exchanges after one year if needed. 

Special order merchandise requires a 50% non-refundable down payment prior to ordering, this deposit is not refundable/transferable under our Furniture Satisfaction Guarantee.  Our 5-day exchange/refund options for furniture are limited to non-special-order purchases that are completed within 14 days of the initial purchase date (or the date the order is available in the case of back-ordered items), if completed purchases were held for a customer for more than 14 days beyond that date a 15% re-stocking fee may apply if returned and will be deducted from the refund along with any return transport fees. Clearance merchandise may not qualify for return/exchange.   "Open-box items", scratch/dent and/or floor sample purchases are sold “as-is” and cannot be returned/exchanged.  Mattress/pillow protectors, linens, pillows, mattress power bases, box foundations and/or soiled or damaged merchandise cannot be returned/exchanged.  Delivery fees, after preformed are non-refundable, refused deliveries may be subject to return transport fees.  All refunds will be made within 7 business days via corporate check for cash/check transactions and refunds to credit cards/finance programs must be issued to the same account originally charged.  Please note shipping timelines for special orders and/or backordered merchandise are estimations and cannot be guaranteed by Seat n Sleep.  Any discontinued and/or backordered merchandise exceeding 10 weeks will be granted a full refund.  Commercial use of products voids all warranties, with the exception of our commercial lines of furniture explicitly sold to commercial entities.  These store policies we hope provide the very best terms and conditions for all of our guests, and we reserve the right to modify, discontinue, change or alter these terms at any time in order to improve customer service without notice.